Booking Conditions for Customers Booking with Inspire Europe Ltd through IPKIS Travel

These Booking Conditions form the basis of your agreement when you make a booking with Inspire Europe Ltd through IPKIS Travel. Please read them carefully as they set out your rights and responsibilities, as well as those of Inspire Europe Ltd and IPKIS Travel.

1. Your Agreement with IPKIS Travel

When you make a booking through IPKIS Travel, your contract is directly with tour operator or travel provider. By booking, you agree to the terms and conditions of Inspire Europe Ltd, which can be provided upon request.

2. ABTA Protection

Inspire Europe Ltd is a member of ABTA (The Association of British Travel Agents) under membership number [insert number]. ABTA provides assistance and financial protection for holidaymakers in the event of unforeseen circumstances.

  • If your travel arrangements involve accommodation, package holidays, or other travel services regulated by ABTA, you are entitled to:
    • Alternative arrangements or refunds if your holiday cannot be provided as booked.
    • Support from ABTA if you experience issues during your trip.
  • You can find more information about ABTA at www.abta.com.

3. ATOL Protection

Inspire Europe Ltd holds an Air Travel Organiser's Licence (ATOL) issued by the UK Civil Aviation Authority under ATOL number [insert number].

  • If your booking includes flights, ATOL ensures that:
    • You will be refunded in full if Inspire Europe Ltd fails before your trip.
    • If you are abroad when failure occurs, you will be repatriated back to the UK.
  • An ATOL Certificate will be provided when you make a qualifying booking. Keep it safe as it outlines the protection available to you. For more information, visit www.caa.co.uk/atol-protection.

4. Deposits and Final Payments

  • A deposit is required at the time of booking, as specified by Inspire Europe Ltd.
  • The balance must be paid by the due date provided on your booking confirmation. Failure to pay may result in cancellation of your booking, and cancellation charges may apply.

5. Cancellation by You

If you need to cancel your booking:

  • Contact IPKIS Travel immediately.
  • Cancellation charges will apply based on the terms of Inspire Europe Ltd and the nature of your booking.

6. Amendments by You

Requests to amend your booking must be made in writing. IPKIS Travel will endeavour to accommodate changes but cannot guarantee availability. Additional charges may apply.

7. Cancellation or Changes by Your Operator

  • If your operator cancels or makes significant changes to your booking, you will be notified promptly.
  • You will be offered a refund or an alternative arrangement of comparable quality.

8. Travel Insurance

Comprehensive travel insurance is mandatory for all bookings. It is your responsibility to ensure your policy covers all aspects of your trip, including cancellations, medical emergencies, and repatriation.

9. Your Responsibilities

  • Ensure you have a valid passport, necessary visas, and any required vaccinations.
  • Abide by the terms of your booking and notify IPKIS Travel or Inspire Europe Ltd promptly of any issues.

10. Complaints and Disputes

  • If you encounter an issue during your trip, contact IPKIS Travels' emergency number immediately for assistance.
  • If your complaint cannot be resolved locally, contact IPKIS Travel in writing within 28 days of returning to the UK.
  • Disputes not resolved can be referred to ABTA’s Alternative Dispute Resolution (ADR) scheme, ensuring an independent and impartial resolution.

11. Liability

  • IPKIS Travel accepts responsibility for the proper provision of services as per your booking. However, they are not liable for unusual or unforeseen circumstances beyond their control (e.g., natural disasters, strikes).
  • IPKIS Travel acts solely as an agent and cannot accept liability for the performance of services provided by third party operators.

12. Force Majeure

Neither Inspire Europe Ltd nor IPKIS Travel shall be held liable for cancellations or alterations caused by circumstances outside their control, including but not limited to acts of God, government actions, or pandemics.

13. Data Protection

Your personal data will be processed in accordance with IPKIS Travel's Privacy Policy, ensuring compliance with UK GDPR.

These conditions ensure your rights as a customer are safeguarded under UK travel regulations. For further assistance, please contact IPKIS Travel.